FAQ

Many e-commerce and mail order companies claim that their teas are the "Freshest" whereas in reality, many of the offer teas are more than 1 year old. Mysteaque guarantees that all teas offered will be less than 1 year from the date of production (and usually much less than that). Thus the moment, First Flush 2015 arrives, all teas from first flush 2014 will be withdrawn. Now that's an offer very few will dare to match.

All classical teas are fresh from the bush with no additives or flavoring of any sort. Any flavored tea product is clearly marked as being flavored. Mysteaque uses only nature-identical flavors and no synthetic substances are used.

Caffeine levels in tea are dependent on various factors. Generally, a serving of tea has about a third of the caffeine as compared to a serving of coffee. It is difficult to give the exact amount of caffeine in each tea as they would each have to be tested and that level could change during the course of time. The varietal of tea bush, altitude, soil type, amount of sunlight and rainfall all contribute to the caffeine levels found in tea. Most importantly, the amount of tea used and the water temperature will affect caffeine levels. If you use more tea, hotter water, or steep the tea longer, you will extract more caffeine into your cup. If you are looking to lower the caffeine level in your tea, we recommend using a smaller amount of tea and water at a lower temperature to decrease the final amount of caffeine in your tea.

Each tea label and website listing has our suggestions for amount of tea, water temperature and steeping time By changing steeping time, water temperature and amount of tea you can determine your own personal preferences. In our tea evaluation rooms, teas are still brewed in the conventional way : 2.8gms of each tea is steeped for 5 minutes to prepare the taster’s brew.

We offer sampler sets comprising of multiple samples as outlined in the site, for international sale. We do not sell individual tea samples, unless in combination with a tea purchase. This is because the cost of courier of a tea sample could be as much as 8-10 times the cost of the tea itself, which we believe is not justified.

Keep in a dry and cool place, away from the stove and other strong smell items. We request you not to store your tea in the refrigerator or freezer. Oxygen, moisture, and foreign aromas are all enemies to the delicate subtleness of tea. It is important to store tea in an airtight container to protect them from exposure to light, humidity, and high temperatures.

This would vary depending on the amount of tea you would use for one cup. Our recommended dosage is between 2-2.5gms per cup, which would give you 40-50 cups per 100gms.

Our teas, unless specified, are packed in airtight, ziplockable 3-layer aluminum foil packets covered with eco-friendly Kraft Paper, to ensure freshness even after multiple brews!

We, at Mysteaque, have tried to making your online shopping experience with us as pleasurable and convenient as possible. Making purchase on mysteaque.com is simple and secure. To place an order, create/login to your private Mysteaque account and simply add your desired items to your shopping cart by clicking the "Add to Cart" button. This will add the item to your personal shopping cart known as "The Tea Basket". You can continue shopping and once you feel that you have filled up your tea basket for the day, click on your tea basket on the top right corner of the screen. This will take you to our secure checkout location where you can place your order and use your preferred payment method to pay for it. If you experience any difficulties in this process, please do not hesitate to contact us at customerservice@mysteaque.com.

Once your order has been processed and the payment has been authorized by your bank, you should receive a receipt via email, confirming your order. Alternatively,, you can head over to your personal Mysteaque Account page, click on "My Orders" and see all your orders. If you haven't received the order confirmation email in your inbox, you might want to check your spam or trash folder. If you don't find there as well, do not hesitate to write in to us at customerservice@mysteaque.com

There are a couple of factors that can affect our current offerings. Many teas that our tea buyers come across are only offered on a seasonal basis. The seasonal performance, spikes in price to quality ratio and our high standard of quality will also dictate our decisions when selecting our teas from season to season. If you do not see your favorite tea, you can contact us at customerservice@mysteaque.com for additional information.

We are happy to accept all major debit and credit cards (Mastercard, Visa, American Express) through our a Verisign Secured Payment Gateway, Paypal (for international customers) and CC Avenue (for our Indian customers). Direct Bank transfer or cheque is another option we offer. We are currently offering Cash on Delivery only for our Kolkata customers.

All your purchases may be gift-wrapped at a slight additional charge. Simply select "yes" when prompted "Is this a gift?" in checkout and select the items you'd like to get wrapped. Our round tea tins, not conducive to wrapping, are instead packaged in our beautiful decorative gift- boxes. To send to a different address, simply select "or enter a new address" in the shipping address section of checkout and enter the gift recipient's address.

We are an on going export business. The e-commerce part is only a slice of our operations. Thus, our overhead costs are afraction of the costs incurred by other ecomm sites

Here, at Mysteaque, we hold your privacy to the highest standards. All collected information is protected against unauthorized access or release. All orders are placed through a secure server. We guarantee that we do not sell, rent or loan any personal information to any third party.

For the most up-to-date information on Mysteaque, be sure to follow us on Facebook (www.facebook.com/mysteaque) as well as our official blog. We frequently post a lot of great information about our teas as well as exclusive discounts and promotions for our followers. You can also subscribe to your wordpress blog to read some interesting contests, fun recipes using our tea, and in-depth reviews of our products.

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